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1 Online interactive service
We provide 24 hours online service the whole year. Please do not worry about that we can not serve you on holidays or on the night. Our professional online service and experienced engineers are on duty the whole day and the whole year.
Your consulting are always welcomed. You can contact us on the website online service, Skype, MSN, Google Talk.
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2 Offline interactive service
We have already established our own social network service, including Facebook, Linkedin, Twitter, Google+,Youtube, etc. On these interactive platforms, you can get to know our latest technology, our new products, our major news. At the same time, you will learn domestic mining machinery industry and abroad mining machinery industry.
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3 Solution design service
After preliminary communication, we get to know clients’ specific and special requirement. Our engineer will design a suitable and reasonable solution and drawing for clients according to clients’ raw material, capacity, output size, practical factory layout, investment cost budget.
Our engineer will also go to clients’ worksite for the best solution drawing. We always customize solution for you. Your satisfaction is always our pursuit.
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4 Visit reception service
You are always welcomed to visit Clirik! Our factory is just 15 minutes far away from International Airport. We will pick you up at the airport and we will reserve a comfortable hotel for you.
During the visit journey, you can see our sample machine, showing room. And we can take you to our customers’ worksite by our commercial car.
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1 Installation and debugging service
We have a professional and experienced oversea installation team. So far they have successfully finished installation and commissioning for thousands of projects. Our engineer will not leave until our clients are satisfied with our machine.
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2 Training service
We do not only install and debug machine for our clients, but also train the worker, so they can operate the machine independently.
Train the start-up process, teardown method, common problems and maintenance service.
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3 Other more service
Clients have any needs or problems; our engineer can take plane and get the worksite to provide service in 48 hours.
Maintenance and replacement service.For some problems, our clients can not solve through our guide. Our engineer will get to the running site and solve the problem on time.
Reminding for the service life of the wearing parts.Our sales engineer will remind you the time to change the wearing parts before wear parts cannot work to avoid influencing normal production.
Profile database for clients.We have archives department, we guarantee we have the records for any customers that have bought machine from us. And We will according the records to provide specialized service and update the machine with our latest technology.
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